Privacy Policy

Who this policy covers

Brisbane Roof Cleaning Experts connects Brisbane property owners with professional roof-cleaning services. The roof-cleaning work itself, along with quoting and booking, is carried out by i-Blast Pressure Cleaning, ABN 24 687 102 494. This policy covers the information you give us through this website, by phone or by email.

We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

We only ask for what we need to quote and carry out roof cleaning. When you submit the quote form we collect:

• • Your name
• • Your phone number
• • Your email address
• • Your suburb
• • The service you are interested in
• • Anything you choose to tell us in the message field

If you call or email us instead, we collect whatever details you provide in that conversation. We do not ask for payment card details through this website.

How we use it

Your details are used to respond to your enquiry, prepare a quote, arrange access and scheduling, and carry out the work. If you become a customer, we may contact you about that job. We do not sell your personal information, and we do not add you to marketing lists without your consent.

Who we share it with

Enquiries submitted through this website are passed to i-Blast Pressure Cleaning, who provide the quote and carry out the roof cleaning. They are also shared with the marketing provider that operates this website on our behalf, so enquiries can be tracked and followed up.

Beyond that, we only disclose personal information where we are required or permitted to by law. We do not sell or trade your information to anyone.

Cookies and website analytics

This site uses Google Analytics to understand how visitors find and use the pages, which helps us improve it. That includes things like which pages are viewed, how far down a page people scroll, and whether a phone number or form was used. This information is reported to us in aggregate and is not used to identify you personally.

Google sets cookies to do this. You can block or delete cookies in your browser settings — the site will still work, though some measurement will be lost.

How we store and protect it

Enquiry details are sent to us by email and are held in business email accounts protected by passwords and multi-factor authentication. We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No method of transmitting information over the internet is completely secure, so we cannot guarantee absolute security.

How long we keep it

We keep enquiry and job records for as long as we need them for the purpose they were collected, and for any period required for tax, insurance or legal reasons. When they are no longer needed, we take reasonable steps to delete or de-identify them.

Accessing or correcting your information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond within a reasonable time. We may need to verify who you are before acting on the request.

Complaints

If you believe your privacy has been mishandled, contact us first so we can look into it. If you are not satisfied with our response, you can raise the matter with the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is always the one published on this page, with the date it was last updated shown at the top.